browser icon
You are using an insecure version of your web browser. Please update your browser!
Using an outdated browser makes your computer unsafe. For a safer, faster, more enjoyable user experience, please update your browser today or try a newer browser.

F.A.Q.

Thank you for visiting Rocky Hide-a-Way Cottages and the Bull Shoals Lake area. Our guests often have questions about our cabins and our policies. Answers to many of those questions can be found below. Simply click on your question to find the answer you’re looking for. If you have additional questions that aren’t answered here, please contact the main office or use our <a href=”/contact”>Contact Form</a> to receive your answer by e-mail.

What is your pet policy?

We love dogs! We want your dog to enjoy his or her vacation too! We ask $10 per night, per pet. Please do not leave your pet locked in the cabin unattended at any time. All dogs must be on a leash while outside the cottages. This is for their safety as well as the other guests. Bull Shoals does have a leash law. Also, the pet owner is responsible for picking up their pets poop!

If you plan a day trip without your dog, there is a veterinarian in town to day board your pet or you can kennel the dog at Pampered Paws Pet Resort, 870-431-884 which is 3 miles from Bull Shoals. This service is affordable, reliable, and the folks at Pampered Paws are real animal lovers and will truly, pamper your pet.

Dogs that are unreasonable may be transported to the dog care facility in Lakeview Pampered Paws which is 3 miles from Bull Shoals. The costs of transport ($25) as well as kennel costs ($10 per day) will be assumed by the guest.

If you would like to bring your pet, please include in your email that you have read and understand our pet policy, and will allow us to transport your pet to Pampered Paws, if the situation arises.

When dogs are left alone in a strange environment, they will bark because they are frightened. Other guests have a right to a quiet, undisturbed vacation. Please do not ask to bring your pet if you do not intend to provide for its care every moment, even if you are not at the resort. Remember, it is their vacation too! No exceptions, please. Thank you!

What sort of housekeeping is available?

Normal housekeeping duties such as vacuuming, laundry, and disinfecting are included in our service. It is the guests responsibility to wash their pots, pans and dishes.

We pride ourselves on the cleanliness and good condition of our grounds and cottages, therefore, we reserve the right to charge without notice an additional cleaning fee up to $100 if cottages are left in a blatantly unreasonable condition.

May I clean my catch of the day at my cabin?

Please clean all the fish you catch on the lake or the river, and leave the entrails in the water for turtles and other fish to eat. Summer heat will make even the smallest fish residue a fly attractant, not to mention the smell.

Help us keep costs down by doing your part to keep your area clean and free of flies and unpleasant odors.

Do you provide recycling facilities?

We do provide aluminum recycling bins at each cabin, which is then donated to the local Lions Club to support in their volunteer efforts to provide eyeglasses and optic surgery for persons with impaired vision. Please recycle all aluminum cans. You or someone you love might need the Lions Club someday!

What is the policy for day visitors?

For the security of all our guests, day guests are welcome by permission only and must be registered at the office.

We reserve the right to cancel your stay without refund if unregistered guests are on the premises, in the pool or using the dock.

There will be a $10.00 fee per person for day guests. Charges will be made without notice. We reserve the right to limit the number of day guests per cottage. Pet fees also apply to day guests.

In the event of damage, what should I do?

Damages such as stained, torn or otherwise ruined linens or upholstery or loss of property will be charged to the guest without notice in the amount equal to the cost of repairing or replacing cabins, furnishings, or items lost.

We ask that you respect our property as you would when staying at a friend’s home. Turning off lights during the day or when not in the cabin, and at night after everyone is in bed, and using water sparingly will save us money which keeps our costs down and thus, keeps rates down and affordable for all of our guests.

What are the rules for using the pool?

Please remember to bring beach towels for the pool and lake. Our towels are for in-cabin use only.

Parents: All young children must be supervised at all times when using the pool.

How can I help keep the area clean?

We make great efforts to keep our grounds free of trash, litter, and waste of any kind including but not limited to cigarette butts, gum, candy wrappers, fish entrails, cans and bottles, or anything else that was not there upon our guests arrival.

Each cabin has two garbage cans inside and one outside. Fresh bags are provided daily if needed.

Please dispose of all feminine products properly by placing them in the trash and do not flush them into the sewer system. Like in your own home, these and other paper products (including paper towels) or anything other than normal toilet tissue will plug up and then back up our plumbing. Feminine products are not biodegradable and will cause hundreds of dollars in plumbing costs to clean out the lines when they get stuck and leave us with a big mess and you with no toilet to use.

We do our best to keep up with the daily trash disposal, but if your can gets full, please empty it at the dumpster provided behind the property.

To keep costs down we do not hire employees to empty trash cans, and sometimes trash accumulates so fast, we can’t keep up!

Thank you for policing your refuse and keeping your area as clean as it was found.

Do you have cabins by the lake?

Yes. We are on the lake shore. A natural shoreline and heavily forested strip of public land is between the cabins and water. We offer seven units, all 1 bath and 2 bedroom, except the lodge, which as 3 bedrooms and 1 bath. All seven cabins are fully furnished. Kitchens are stocked with cookware, plates, utensils and paper towels. Bathrooms are supplied with linens, indoor towels, bathroom tissue and a basket to exchange your linens in. All you need to bring are your personal items, cooler with ice, food and barbecue charcoal and swimming items (including sunscreen). Each cabin also has a Webber grill and a picnic table for guests.

How far are the cabins from the lake?

The cabins are approximately 500 feet of walking distance from the water via a public access road. Guests may walk or drive a car to the dock. The public access road is gravel and can be rough or uneven. It is slick after rain as well. The public access road is also steep in some areas so elderly or young persons may need assistance.

Do you have single-night rentals available?

Our cabins are 3-night minimum during the spring, summer and fall. Guests may reserve two nights in the off season, from November 15th through February 15th. The main lodge is a 7-night minimum rental from May through Labor Day, 3-night minimum in the off season. One-night stays are welcome during the off season by walk-in only and subject to availability, October through February.

Do you have a pool?

Yes. The pool is open from Memorial Day through Labor Day, from 8:00am -to 9:00pm. Parental supervision is required at all times for children under the age of 18. Children under 12 must be wearing a flotation safety device. There is no lifeguard on duty, so parents are responsible for watching their children at all times.

Do you accept deposits on cabin rentals?

You may secure your reservation by placing a deposit of 50% of the total reservation amount on a Visa , Discover or MasterCard. We are unable to hold cabins without a deposit.

What’s your cancellation policy?

To avoid any misunderstanding, guests will be charged for the number of days reserved. A deposit of half of the total amount is required to secure your reservation. The remaining balance due may be paid at check in when signing the registration card.

We are unable to issue refunds due to late arrivals, early departures, accidents or unpleasant weather, poor fishing or hunting conditions, or situations beyond our control.

Refunds can be given if the cancellation is received prior to 45 days of the reserved arrival date, less the 8% handling fee. For cancellations received within 45 days of arrival, including reservations made within that 45 day period, all payments will be retained. If the occupancy is refilled, we are happy to issue a full refund less 8% handling fees.

In the event of an emergency, we will hold deposits and apply them to any future dates available of equal value, less the 8% handling fee applied to your check-in balance.

For any special requirements, just let us know 30 or more days in advance of the registered arrival date. Anything we can to do accommodate a special occasion, in any way possible, please let us know! We cannot guarantee that we can accommodate any changes or special requests at check-in.

What forms of payment do you accept?

We accept payment via MasterCard, Visa or Discover.

How do we get there?

See our Directions page for the Google Map Trip Planner we have prepared for our guests.

Can we bring an extra guest?

Yes. Each additional person over 12 years old is $10 per night. Please pay the additional guests, pets or boat slip fees at check-in if you have not included them in your initial reservation totals. Additional guests, pets and boat slip fees will be charged without notice if guests do not voluntarily report them.

Why is my refrigerator not working?

When you arrive and fill the refrigerator with warm or hot items, especially during the hot summer months, it will take at least one night for the refrigerator to cool off enough that beverages are cold. Bring your food and beverages on ice so that they are cold when you place them in the refrigerator and they will not take 12 hours to cool.

We’re not happy with the place. What now?

If our resort does not satisfy the needs of your group or fails to live up to our presentation despite our best efforts, we will be happy to provide a list of other accommodations in the area to choose from. The cabins are older and built from the oak and cedar trees that were harvested and milled on the site. They do need to be treated gently and with patience, understanding their age. However, they have survived 50 years as vacation cabins. They are sturdy, well-built cabins as well as authentic relics of the past. We do our best to present the cabins and grounds by posting the most current pictures of the resort on our Web site, as well as major vacation rental listing services. We reply to phone and e-mail inquiries and answer any questions ot the best of our ability. But if for any reason a guest is dissatisfied, we will do everything within our ability to remedy the situation to the satisfaction of all parties.

Are you wheelchair accessible?

Not at this time, but we are planning to expand the lodge and make each room accessible for those persons using a wheelchair, or who have other mobility issues.

Are you family friendly?

Yes. We do have an infant swing on the playground, and toddler wading pools for the smallest of babies. Supervision of all children is required at all times.

Are you close to shopping and restaurants?

Yes. There are several convenience stores, activities and restaurants within a short distance of the resort. Wal-Mart is located 7 miles away in the neighboring town of Flippin.

Are there boating laws I should know about?

Yes, please see the Arkansas Boating Regulations for more information. All children under 12 must have a life jacket on at all times while on the water, including docks, row boats or any flotation device or craft. Please obey no wake zones, which includes staying 100 feet from all crafts, boaters, swimmers, docks and structures. The cove at our resort is also shared by other dock owners. Please be considerate of their property and the safety of persons int he water, and always reduce speed to 5mph while entering or leaving our cove.

Is there a “quiet time” policy?

Our quiet time is 10:00pm to 8:00am.  This policy is to help keep the peace and ensure the quality vacation you deserve. All guests are required to sign our reservation policy, which states the civil code and noise ordinance in our town.  Bull Shoals does have a noise ordinance law.

What happens if I get hurt?

Bull Shoals has a fully staffed medical facility four blocks from the resort. For all emergencies, call 911. Responders are just minutes from our facility.

The Baxter Regional hospital is a full service hospital located in Mountain home, only 17 miles away.

The Ozarks are known for rugged terrain, twisting roads and unpredictable weather. Watch weather reports closely for the latest conditions, especially if boating. Our grounds are well maintained, but not level. Flashlights are necessary at night. Be prepared for outdoor activity by wearing sturdy footwear and taking proper precautions.